Our Responsibility

The Association undertakes to act responsibly and will use rent received wisely in managing and maintaining your home. Rent money is the main income we have to provide all of our services to tenants including repairs. As a result, failure to pay your rent impacts on the amount of money available for repairs and improvements to your home. We need rent to be paid on time and arrears to be repaid as soon as possible.

The Association charges a monthly rent in advance on the 28th of each month and offers convenient methods for paying your rent. There are service charges which are variable and differ dependent on the development, these cover things like close cleaning, lift maintenance, gardening, close window cleaning etc.

Your Responsibility

You undertake to pay your rent in advance on or before the 28th of each month and to contact us immediately if you experience any difficulties in paying your rent.

Payment Methods

There are various methods of paying rent to the Association, so it is simply a matter of picking the one that best suits your circumstances. You can choose from the following options:

HOUSING BENEFIT APPLICATION:  Contact the office for advice if you would like to apply for housing benefit.
DIRECT DEBIT:  If you wish to pay by Direct Debit you must complete a request form at this office. Payments will be deducted direct from your bank account on an agreed date.
ALLPAY:  You can pay by cash or debit card at the post office or any outlet displaying the PayPoint sign e.g. shops and supermarkets. If you wish to start paying by Allpay you must request a swipe card by contacting the office.

At the start of every tenancy, tenants are advised of these different methods of payment

Rent Arrears

Rent is important to the Association since it pays for improving and managing our properties. Tenants who are in rent arrears will receive contact from the Association either by telephone, text, Email, letter or in person. Whilst eviction for rent arrears is always a last resort, the Association will take legal action against tenants who continue not to pay their rent. If you are in rent arrears you should contact your Housing Services Officer who can agree a repayment arrangement to avoid further or legal action becoming necessary. If you require a copy of our Arrears Policy & Procedure please do not hesitate to contact us.

Difficulty Paying Your Rent ?- Help is Available

If you are having difficulty paying your rent the Association can put you in contact with agencies who can offer free, impartial and confidential advice. The Association will act in a fair and sympathetic manner and will give you every opportunity to come to a suitable agreement to repay any arrears. Contact your Housing Services Officer for further information on 0141 620 1890.

 T A K E   A C T I O N   N O W  –  D O N ’ T   P U T   Y O U R   H O M E   A T   R I S K !