HOUSING MANAGEMENT PERFORMANCE
Staff in the Housing Management Section are committed to monitoring and improving our service provision.
We have detailed below information on some of our key areas of work and as you can see we can demonstrate continuous improvement in most operational areas over the past few years.
We are also aware of what areas in which we need to improve performance and are committed to achieving this.
ALLOCATIONS AND VOIDS
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Target = 5 days
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2008-2009
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2009-2010
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2010-2011
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Average time taken to add new applicants to the housing list
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6 days
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7 days
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5 days
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2008-2009
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2009-2010
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2010-2011
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Numbers of abandoned properties
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14
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13
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15
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2008-2009
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2009-2010
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2010-2011
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Rent lost from void properties as a % of total rental income
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3.6%
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3.3%
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0.9%
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Peer Group = 0.7%
National: Performance = 1.1% & Median = 0.5%
2011 – 2012 Target = no greater than 1.0%
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Average re-let time
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2008-2009
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2009-2010
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2010-2011
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For all re-let properties
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113 days
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89 days
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28 days
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Peer Group = 31 days
National: Performance = 30 days & Median = 18 days
2011 – 2012 Target = 25 days
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2008-2009
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2009-2010
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2010-2011
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For low demand properties
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140 days
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106 days
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36 days
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Peer Group = 55 days
National: Performance = 73 days & Median = 46 days
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2008-2009
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2009-2010
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2010-2011
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For not low demand properties
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71 days
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62 days
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14 days
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Peer Group = 25 days
National: Performance = 24 days & Median = 16 days
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Significant reductions in our re-let timescales and void rent loss figures have been achieved due to special initiatives and the action plan we have put in place since 2009. It is anticipated that improved performance will be sustained in future years.
ANTI-SOCIAL BEHAVIOUR
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2008-2009
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2009-2010
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2010-2011
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Numbers of Anti-social behaviour complaints received
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51
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86
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48
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ARREARS & LEGAL ACTION
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Arrears as a % of gross rental income
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2008-2009
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2009-2010
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2010-2011
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All rent arrears
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9.1%
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8.2%
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7.7%
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Peer Group = 3.8%
National: Performance = 4.5% & Median = 3.9%
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2008-2009
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2009-2010
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2010-2011
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Excluding technical (administrative) arrears
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7.6%
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6.9%
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6.0%
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Peer Group =3.2%
National: Performance = 3.8% & Median = 3.3%
2011 – 2012 Target = 4.5%
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2008-2009
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2009-2010
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2010-2011
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Current arrears- % owing more than 13 weeks net rent
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18.6%
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16.5%
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14.8%
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Peer Group = 5.1%
National: Performance = 5.0% & Median = 4.0%
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Legal Action
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2008-2009
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2009-2010
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2010-2011
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Numbers of Notices of Proceedings issued
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119
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58
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102
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Numbers of court actions initiated
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26
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15
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5
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Numbers of evictions carried out
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4
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4
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2
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We are aware that our arrears figures are high when compared with our peer group etc. However, the action plan and special arrears initiatives we have put in place since 2009 have brought about steady improvements in our arrears control. We are, however, acutely aware that we still have a long way to go in terms of matching our peer group. Accordingly we are committed to a strategy of continuous and sustained improvement in this area of our operation.