The Scottish Social Housing Charter came into effect on 1st April 2012. There is an important role for tenants and other customers of the Association in taking a more active role in providing feedback on the services that we provideto you. This is to help us improve our service to you.
Blairtummock Housing Association has developed many ways to listen to your views including satisfaction surveys, issues form, suggestion box at our reception, newsletters, website, and Annual General Meetings. In addition, the Management Committee of Blairtummock Housing Association comprises of tenants, sharing owners and owners who make decisions on the direction of the Association. The Charter will help us to take this work further and will help you to monitor the performance of the Association.
You will find a wealth of information on The Charter and how the Association are involving tenants and other customers relative to it in the documents below.