Drumchapel Housing Co-operative Limited aims to provide a variety of methods to report repairs. These are:
- via the website
- by telephone or calling into the office during opening times
- e-mail the Co-operative
- fax the Co-operative
- contact the out of hours emergency service (0800 595 595)
NB: Please no not report Emergency Repairs via the website as it may not be responded to in time. In this situation it is best to telephone or call into the office and speak directly to a member of staff in order that your request is dealt with urgently.
The Out of Hours Emergency Service is provided by City Building (Glasgow) LLP. It is important when contacting this service that you provide them with as much information as you can in order that they can respond appropriately to any repair request. It should be noted that the Co-operative may recharge a tenant where the out of hours service is used but the repair is not considered to be an emergency.
It is important for you to notify the Co-operative as soon as possible where you had to use the Out of Hours Emergency Service to ensure that we can arrange for any follow up to be done.
Please note that for Gas Central Heating Repairs, you contact City Building (Glasgow) LLP on 0800 595 595 direct.
REPAIR RESPONSE TIMES:
Emergency Repairs (attend within 4 hours, complete within 24 hours)
Urgent Repairs (complete within 2 working days)
Routine Repairs (complete within 5 working days)