Paying Rent

If you wish to pay your rent online, click here to be redirected to www.allpayments.net, our preferred internet payment facility.

A summary of our average monthly rents from 1st April 2011 to 31st March 2012 are:
 

INTRODUCTION

WE undertake to offer convenient options for paying rent, to use the rent you pay wisely in managing and maintaining your home and to act helpfully and responsibly in dealing with those who fall into arrears.

YOU undertake to pay your rent when due in order to maximise the Co-operative's income for use on everyone's homes and environment and to contact us immediately you experience any difficulty in paying your rent.

It is vital that you pay the rent that you are due, not only because it is a requirement of your tenancy agreement, but also because it allows the Co-operative to deliver good quality housing and services, such as investment in our properties and repairs.

PAYMENT OF RENT

 Rent is payable in advance before the 28th day of each month. To ensure that your payment is received no later than the 28th of the month please ensure that your payment is made prior to the 23rd of each month to allow 3-4 days to reach the Co-operative’s account.

You can make payments to your rent account by any of the following methods:

• By Direct Debit (forms are available from our office on request)
• By Standing Order (forms are available from our office on request)
• By Allpay Payment Card (the card can be used in the office or in any post office or shop displaying the Paypoint/Payzone sign.)
• By Cheque at the Co-operative’s office. You should only pay your rent using this method if you have made an agreement with the Housing Officer to do so.
• By Post - cheques or postal orders should be made payable to Drumchapel Housing Co-operative Limited. Please ensure your address is written on the back of the cheque. Again, you should only pay your rent using this method if you have made an arrangement with the Housing Officer.
• Via the Internet by using the above Allpay link
• Using your debit card by telephone, 24 hours a day, 7 days a week (dial 0844 5578321 and follow the instructions) or by phoning the office on 944 4902 during opening hours.

RENT PAYMENT DIFFICULTIES
If you are having problems paying your rent, you must contact the Co-operative straight away,telephone 0141-944-4902 to make an appointment either at the office or at your home.

You will be able to talk in confidence to a Housing Officer who will give you advice and try to help find a way to resolve the problem. Please remember it is your responsibility to pay rent when due and to keep your rent account clear.

Although we take a sympathetic view if people are experiencing difficulty in paying rent, we must still maximise the income we receive and as such we will take action against any tenant who does not pay their rent or maintain arrangements to repay rent arrears. Rent arrears may prevent an internal transfer or mutual exchange application.

HOUSING BENEFIT
Housing Benefit is a government subsidy administered by the local authority (Glasgow City Council), which helps people who are on lower incomes to pay their rent. If you qualify for Housing Benefit you will pay a reduced rent every month.

All tenants can apply for Housing Benefit by completing a Housing Benefit claim form available at the office or by contacting the local Housing Benefit Office on 0845 6008040.

We are very keen to see all those who might qualify for benefit applying for it. In particular, if you are either in a lower paid job or in receipt of any form of benefit from the Department of Works and Pensions, then you should put in a claim for Housing Benefit. If you are in any doubt as to whether you would qualify for Housing Benefit then you should apply.

If you apply for Housing Benefit, it is important that you submit a clean claim, with all information complete. If additional information is requested, you must ensure that this is provided straight away as failure can result in your claim being made ineligible.