“YOU SPOKE – WE LISTENED”
After months of planning our first ever Tenants’ Event, “The Big Night Out”, was voted a great success by everyone who came to the National Park’s Headquarters Office, Balloch on 16th November.
It was a night of fun, laughter and creativity. Top Glaswegian stand-up comedian Bruce Morton, winner of the Edinburgh Fringe’s “So You Think You’re Funny” opened the evening. Following him Mike Stevenson from Thinktastic encouraged everyone to ‘think the unthinkable’ and to ‘go places they’d never been’. Mike challenged all of us to be creative and to think about the type of landlord that we really want Dunbritton to be now and into the future.
Here are some of the positive comments made by tenants about the evening.
Ms. Telfer from Alexandria said the evening was an ‘Enjoyable, open event. Please let all tenants and shared owners know what they missed.’
Mr Middleton from James e-mailed to say: “Thank you for an excellent night”
Mrs. Robertson from Dumbarton said she ‘Felt a lot better. I managed to get things off my chest on a one to one basis.’
Ms. McGroarty, Alexandria commented that ‘All staff are approachable and supportive on any issue.’
We are really delighted that the Tenants’ Event achieved what we hoped it would:
o Giving tenants and shared owners the opportunity to meet staff and Management Committee
o Learning what our tenants and shared owners think of our services and how we can get better
o Encouraging people to take part in a quarterly Consultation Group to help us improve our service to you.
o Most importantly – the evening had to be FUN
After the entertainment everyone participated in discussion groups. We had carefully prepared questions to help focus the conversation, but we needn’t have bothered as views and opinions flowed free and fast – our note takers had a real job keeping up!. Topics ranged from Repairs to Rent Setting, Communication to Complaints, Housing to Helpfulness.