27 September 2016
22 September 2016
22 September 2016
06 September 2016
08 July 2016
06 July 2016
The Association would like to consult with residents in relation to our proposed Rent & Service Charge policy. The policy will be discussed at the forthcoming Residents’ Consultation groups that will be held as follows:-
West Dunbartonshire - Abbotsford Hotel, Dumbarton on Tuesday 12 July 2016 at 6.00pm
Argyll & Bute - Commodore Hotel, Helensburgh on Thursday 14th July 2016 at 6.00pm.
You can view this document by clicking on the link below and selecting 'Rent and Service Charge Review' from the documents.
If you are unable to attend either of the above meeting you can provide comments via email : firstname.lastname@example.org or telephone our Customer Service Team on 01389 761486. Please note all comments should be received by 14 July 2016.
01 July 2016
We were happy to recently announce the reinstatement of our Garden Competition. Your Housing Officer’s have been delighted with the standard of some of the gardens and are all confident that they each have a contender in their area that will win a prize.
It’s still not too late to grab a trowel and transform your garden into an award winner as the closing date is not until Friday 29th July 2016.
If you wish to nominate a neighbour please contact your Housing Officer or call the office on 01389 761486 with your nominations.
You can also email a picture to email@example.com.
The prize winner will receive their award at the AGM in September.
01 February 2016
Scottish Housing Regulator Analysis of Landlord Returns
- Summary Report 2014/15
- Full Report 2014/15
The Scottish Housing Regulator (SHR) has just published its second ‘National Report on the Scottish Social Housing Charter’. The Report indicates that Scottish Social Landlords continue to improve their service provision to their tenants; continue to improve in their overall performance and a significant majority of tenants are satisfied with their landlord’s service.
If you are interested in finding out more about how Dunbritton’s performance compared with other landlords, use the SHR Comparison Tool.
01 January 2016
Computer and Internet Course
Starts 22nd February Helensburgh Library
1,400 digital champions to bring the benefits of being online to thousands
A new initiative to create hundreds of ‘digital champions’ who will help more than 9,500 people develop basic digital skills.
Annual Rent & Service Charge Consultaion
We would like to remind tenants that the following meetings will take place:
Abbotsford Hotel - Tue 12 Jan 2016 6.00pm
Commodore Hotel - Thu 14 January 2016 6.00pm
New Business Plan approved
Dunbritton’s Board of Management approved a new Business Plan for the Association at its November 2015 meeting along with revised 30 year financial projections. The Business Plan (2016-17) is available now in the Document Library.
Dunbritton remains a strong and viable organisation, well equipped to face the numerous challenges and risks facing housing associations and well prepared to continue providing excellent customer services as well as more homes in the communities we serve.
24 December 2015
Emergency telephone number for over the Christmas Period
Our office will be closed from 1.00 pm on Thursday 24th December 2015 and will re-open on Wednesday 6th January 2016 at 9.00am.
If you require an EMERGENCY REPAIR during this time you must call 0131 524 1418.
You must state that you are a ‘Dunbritton Housing Association Tenant' and that you would like to report an ‘emergency repair’
01 November 2015
Rent & Service Charge Review (Apr 2016)
For details of how to get involved click this link.
05 October 2015
Annual General Meeting (AGM)
The Association's AGM was held on Wednesday 16 September 2015 in the Riversdie Parish Church in Dumbarton.
The meeting was well attended and we thank everyone for their continuiing commitment to making the Association successful.
Our Chair Sephton MacQuire and the Director Morven Short took those present through through a range of reports on the Association's performance and our external auditor assured us that we are in a sound financial position at present and moving forward.
The Association delivered some significant improvements during the year , not least the new housing development on the site of the former Hermitage Academy in Helensburgh.
We aim to continue with our high levels of perfomrance and will continue to develop and improve our communication with customers and other Stakeholders across the areas that we serve.
Thanks again, and if you are interested in joining the Board of Manageemnt please contact Pat Bradley, Corporate Services Officer on 01389310900 or via email at firstname.lastname@example.org
05 October 2015
Dunbritton Housing Association was established in 1992 and since then has developed an excellent reputation for innovation, community involvement and delivering a range of excellent services.
We service a diverse range of communities spread across the geographic areas covered by both Argyll & Bute and West Dunbartonshire Councils.
This is a really exciting time to get involved at Dunbritton.
In 2013 we achieved ‘Committed to Excellence’ recognition and we are currently working toward the ‘Assessment’ stage that will give us a platform to progress on our ‘Journey to Excellence’
In 2014 we went through a major organisational restructure and we are relishing the challenges we face moving forward.
We have recently agreed and implement our Customer Service Standards. The ‘Standards’ are a two-way agreement between the Association and our customers that clearly define the attitudes and behaviours our people and customers will display in the day-to-day delivery of services.
We continuously review and improve all aspects of our business, reporting regularly on our performance to the Board of Management.
We have a highly experienced and enthusiastic Board and we are currently recruiting new people to bolster the team.
Members serve on the Board and Committees with specific responsibility for:
· Customer Services
· Asset Management
We are committed to equality and diversity and encourage interest from all sections of the community. We would particularly welcome applications from tenants, owners, self-employed people and students to ensure that our Board reflects the diverse range of customers that we serve.
The position of Board Member is voluntary; however reasonable out-of-pocket expenses will be paid for example for attending meetings.
New members will be given a full induction and regular training will be provided to enable you to plan, lead and support the strategic direction of the Association in future.
If you would like an informal chat to discuss what is involved and the application process please contact our Corporate Services Officer Pat Bradley on 01389 736025 or email email@example.com .
You can also visit our website at www.dunbritton.org.uk for more information.
Dunbritton Housing Association is a Registered Scottish Charity No.SC036518
01 September 2015
Tender for Internal Audit Services
Dunbritton is seeking expressions of interest from companies who wish to tender for the provision of internal audit services over a 3 year period commencing in April 2016. The closing date for submission of tenders is 16th October 2016. To express your interest and obtain an Invitation to Tender pack, please email firstname.lastname@example.org
Customer Service Standards
Our New Customer Service Standards Start September 2015
06 August 2015
Warm Home Discount Scheme
Click here to view the poster and check your eligibility for the Scheme.
Dunbritton Annual General Meeting
Wednesday 16th September 6:30pm
Riverside Parish Church, High Street Dumbarton, G821NB
Customer Service Standards
Our New Customer Service Standards Start Setptember 2015
ANW Annual Report
Argyll Net Works Annual Report May 2014 - April 2015
28 July 2015
A big thank you to everyone who completed our customer survey which over 200 were returned.
Congratulations to Mr and Mrs Bourgaize who won the £100 Asda Voucher.
05 May 2015
Dunbritton Housing Association is committed to providing all tenants, sharing owners, owner-occupiers and other service users with as high a standard of service. To help achieve this we have produced for consultation the following Customer Service Standards leaflet detailing the expected quality and delivery of our services to you.
We would welcome your comments as a valued customer on our Customer Services leaflet. Please contact us before by Friday 15 May 2015.
-email: email@example.com (Subject Heading: Customer Services Leaflet).
-phone: 01389 761486
-write to: Dunbritton Housing Association Ltd, First Floor, 32 High Street, G82 1LL
15 April 2015
The Scottish Government is piloting a new scheme to help older homeowners adapt their houses. The Help to Adapt scheme, being managed by the Link Group is available to people over 60 who own their own home and need alterations to their home to help them live there independently for as long as possible. The pilot is operating in 12 local authority areas in Scotland, including Argyll & Bute.
If you live in Argyll and would like to find out more please follow this link: www.helptoadaptscotland.co.uk
13 April 2015
In order to improve our services and to make it easier for you to contact us we are carrying out a survey.
You can complete the survey by going online and visiting the site, https://www.surveymonkey.com/s/dunbritton
As part of the survey we have asked our customers to provide details of their National Insurance Number. This is optional.
All details will be stored securely and will NOT be passed on to any third party.
The reason we ask for your National Insurance Number is that it is used by Housing Benefits when processing claims.
Having these details allows us to assist with benefit enquiries and to help our tenants apply for benefits.
20 February 2015
In November 2014 the Committee had proposed to go with an increase in rents for the year 2015/16 of October’s RPI + 1%.
hat would have meant an increase in rents of 3.3%.
However, having consulted our tenants and listening to what they had to say, the Committee decided to cut the proposed increase by 0.5%; keeping the proposed increase in rents under 3% at 2.8%.
Bearing in mind the ongoing difficult economic circumstances that directly impact on many of its customers and falling interest rates, Dunbritton’s Management Committee decided to restrict the increase and review its budget for 2015/16.
This means there will be no impact on service delivery; and the rent increase can be held at an affordable level. Letters are being sent to all tenants before the end of February advising them of their new rents.
Morven Short, Director, said: “We constantly review everything we do, aiming to deliver the highest possible levels of service, while maintaining rents at affordable levels. The decision to minimise the rent increase proves that we listen to our customers; and react to what they are saying to us.
This decision presents a real challenge, especially as we have undergone a recent restructuring, but I have every confidence that my staff will continue to deliver excellent services.”
Sephton MacQuire, Convenor, said: “We’re conscious that a significant number of our tenants have incomes that keep them just above the threshold for benefits; and it’s these people who are finding the current situation particularly difficult. We aim to make our properties affordable to all and we hope this this decision shows our commitment to equality in relation to all of the services we deliver.
I trust that this decision shows our commitment to listening to our customers while we continue to maintain and improve their homes”
11 February 2015
Mill of Haldane Tenants and Residents Association
John Muir Suite at Lochlomond & The Trossachs National Park
LLTNP HQ, Carrochan Road, Balloch G83 8EG
Come and get involved in inproving our area! Mill of Haldane Tennats and Residents Association would like to invite you to their public meeting. The Association needs your help to continue.
We are looking for people who are willing to work with the group and take action on behalf of their community.
We hope to see you there!
If you have any questions please contact Graham Watters on 01389737702
10 June 2014
There was some discussion at our Special General Meeting on 26th March where we spoke with our members about arranging an event for them to attend to find out more about what we do, are planning to do and see some of our developments. This is something that has taken place in the past and has been highly spoken of by those who attended afterwards.
After consultation with our members, an event has been arranged for Wednesday 25th June, starting at 10.30am and finishing about 3.00pm.
The event will start with a presentation in our Committee Room providing some information on our latest news, achievements and developments, providing the opportunity for those attending to ask any questions they may have, whilst enjoying a hot buffet lunch and tea/coffee.
Afterwards, we will proceed with taking everyone on a tour of our latest developments in the Vale of Leven and Helensburgh, including the exciting new Hermitage development.
We are always looking to welcome more members to the Association. Unfortunately we have seen a large decrease in the number of members we have over the past few years. Whilst this event has initially been planned for members only, anybody who is keen to become a member is welcome to come along to this event to find out more about what we do, subject to numbers attending.
If you know someone who would be interested in becoming a member and coming along on the 25th, please provide us with their details and we can add their name to a reserve list and once we have confirmed numbers of who is attending they can be invited along if there is space.
There will be the opportunity for those interested to join as a member on the day of the event, for just £1.00 for a lifetime membership.
If you are a member of ours, or are keen to become a member and would like to come along to this event on the 25th, please send us a private message, email firstname.lastname@example.org or telephone the office on 01389 761486 and ask for Sam Degan, advising that you wish to attend and if you have any dietary and/or mobility requirements.
We hope to see many of our members and some new faces there!!
08 November 2012
Dunbritton Housing Association, West Dunbartonshire Council and the Castlehill and Westcliff Housing and Regeneration Group were celebrating the opening of their new social housing development at Turnberry Place, Castlehill, Dumbarton.
The development, a joint venture between the three parties, consists of 11 flats and two houses for rent and was officially handed over to the community of Castlehill on Wednesday 31st October.
16 October 2012
Staff of Dunbritton and the Convenor of the Management Committee, Anthony Davey, met with Macmillan Fundraising Co-ordinator, Ryan Taylor last week to present him with a cheque, following a fantastic year of fundraising.
02 July 2012
Haldane residents will be aware that we have started work on refurbishing the block of shops and flats at Brown Street, Haldane.
These premises were originally transferred to Dunbritton by West Dunbartonshire Council, with the idea of demolishing the premises and building new shops, a community centre and flats. After extensive consultation and feasibility exercises, together with the current economic situation and reduction in public sector grant availability, it was concluded reluctantly but finally, that demolition and new build was not a suitable option at this time.
02 July 2012
The Environment Trust in partnership with the Balloch & Haldane Community Council, The Mill of Haldane Regeneration Group & Haldane United is proposing to create a new community facility at Inler Park, Haldane.
The Mill of Haldane has undergone considerable transformation over the past 12 years, much of this being focussed on physical improvements but there is also a need to address the issues of individualwellbeing by providing a range of activities which encourage healthy, active and positive lifestyles. There is currently
no place for meetings or activities other than the local primary school as the previous community ‘Network’
was demolished a few years ago. This has not been replaced and there is an ever pressing need to create a new
community hub for activities, meetings and improved social interaction.
West Dunbartonshire Council has agreed, in principle, that they will donate a surplus sectional building for the project, formerly used as the Vale of Leven Academy fitness suite. The intention now is to relocate this to the site of the former leisure barn in Inler Park.
02 July 2012
In November last year we held our first ever Tenants’ Event. Residents who attended that meeting agreed to set up a Tenants Consultation Group. The Group held its first meeting on 27 March, at the National Park Headquarters in Alexandria. Nine residents along with staff and Management Committee members had a very successful meeting, with lots of suggestions of how we, as your landlord, can get better at what we do.
The Group agreed that the main reason for residents meeting with staff and Management Committee is to talk and agree how the Association improve the services it provides to you. For example how can we improve our repairs service or how we deal with your complaints in a way that you are satisfied with.
At the Tenants’ Event in November there were loads of suggestions made on how we can improve our services. We have turned these suggestions into an action plan and named staff have been given specific improvement suggestions to implement. The Action Plan was discussed in detail at the Tenant Consultation Group meeting in March, with more improvement suggestions added to it.
20 June 2012
Provost Strong opens Brand New Development in Lochgoilhead
To celebrate the completion of the first joint housing project between Dunbritton Housing Association and Argyll Community Housing Association, Provost Isobel Strong attended the opening ceremony at Highland Drive, Lochgoilhead on Wednesday, 20th June 2012.
In her newly appointed role as Provost for Argyll & Bute, Provost Strong was joined by Mark Egan from Primary 7 and Calum Ducat from the Pre 5 Unit of Lochgoilhead Primary School to unveil the Highland Drive street sign welcoming 18 new homes to the Village.
Surrounded by sunshine, the children from Lochgoilhead Primary School provided light entertainment by singing the congregation a song from their forthcoming play of Jack and the Beanstalk.
Following speeches from John O’Connor - Convenor of Dunbritton Housing Association and the Provost, Provost Strong further revealed a wooden sculpted red squirrel with a commemorative plaque in celebration of the affiliation that the Village has with this endangered creature.
Speeches were also made by Alistair MacGregor – Chief Executive of Argyll Community Housing Association (ACHA) and Councillor George Freeman, before the children from Lochgoilhead Primary School planted trees symbolising a new beginning, ably assisted by our guest speakers and Morven Short - Dunbritton’s Director, George Farqhuar – Vice Chair of ACHA, Mrs Sandra Bark and Ms Catherine Lyle – Teachers at Lochgoilhead Primary School.
Following the tree planting the congregation were welcomed back to the Village Hall for refreshments.