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Tenants Handbook

Tenants Handbook

Dunbritton Housing Association have launched a new Tenants Handbook.  The concept behind the Handbook is to provide advice to tenants in an easy to understand format.  The Handbook comprises the following sections.  Welcome to Dunbritton, Your Tenancy Agreement, Rent Charge, Repairs and Maintenance, Safety and Security, Estate Management, Getting Involved, Complaints and Useful Contacts.  The paragraphs below provide an explanation and links to each section of the Handbook for you to download.  To view the handbook you will require Adobe Acrobat reader installed in your computer.

Welcome to Dunbritton provides an introduction to the organisation for tenants and explains our vision, purpose and the services we provide.

Your Tenancy Agreement provides answers to everyday questions such as pets and tenants responsibilities. Our responsibilities as a landlord and additional information such as security of your tenure, succession, subletting and mutual exchanges are also explained in Your Tenancy Agreement.

Rent Charge clarifies how Dunbritton Housing Association set rents, what is included and the methods of payment. Information on the annual review of rent charges and the consultation process with tenants before rent increases is also detailed. Additionally Rent Charge provides assistance on what to do should you get into difficulties paying your rent.

Repairs & Maintenance provides information on reporting repairs, emergency repairs, medical adaptions, alterations and improvements, and planned maintenance.

Safety & Security offers advice on what to do if you experience loss of electricity supply, a fault with your boiler or think you may have a gas leak.  Safety and Security also offers information on the services Dunbritton Housing Association provide such as annual safety checks on both boilers and carbon monoxide detectors.

Estate Management describes the process of managing Dunbritton Housing Association’s estate.  Estate Management explains the roles of housing officers, maintenance officers and how to contact the Association to report problems or concerns.

Getting Involved highlights how tenants may participate in a number of ways to improve existing services.  Our customer participation strategy, satisfaction surveys, the Tenants Annual Report and also how you may become a member of the association are also explained in our Getting involved section.

Complaints provides a comprehensive explanation of the complaints process from initial reporting to resolution and what to do if you are still dissatisfied.

Useful Contacts lists emergency numbers such as the police, fire services and NHS 24.  Useful contacts also provides an extensive list of council services such as housing benefit, refuse collection and council tax.  Additional services such as Citizens Advice Bureau, Credit Union and who to contact to report Anti-Social Behaviour are also listed.

Please download the Tenants Handbook to help you enjoy the safety and comfort of your own home and understand the services that Dunbritton Housing Association provides.