11 August 2015
The Race Relations (Amendment) Act 2000 places a responsibility on all public authorities to be able to demonstrate their commitment and accountability towards race equality.
This means that Faifley Housing Association must put in place Policies and Procedures which allows us to communicate with any individuals who may encounter language barriers when trying to access out services.
We already have in place a Telephone Interpreting /Translation Service (Language is Everything), which has allowed us communicate effectively with service users but we felt that this service required to be enhanced to meet our responsibilities.
As a result of this, we have now joined the above initiative (Happy to Translate). This service provides us with a widely recognised symbol which conveys that we are committed to quality service delivery to everyone who requires it.
The initiative is widely regarded as the step before contacting a language service provider in that the log encourages the service user to approach us, confident in the knowledge that their language needs will be met.
Happy to Translate provides guidance and tools to enable us to deal more effectively with queries from everyone, regardless of their ethnicity.