Purpose of the Charter
The Charter will help to improve the quality and value of the services that social landlords provide, and supports the Scottish Government's long term aim of creating a safer and stronger Scotland. It will do so by:
Stating clearly what tenants and other customers can expect from social landlords, and helping them to hold landlords to account.
Focusing the efforts of social landlords on achieving outcomes that matter to their customers.
Establishing a basis for the Scottish Housing Regulator to assess and report on how well landlords are preforming. This assessment will enable the Regulator, social landlords, tenants and other customers to identify areas of strong performance and areas needing improvement.
The Regulator's reports will also help the Scottish Government ensure that public investment in new social housing goes only to landlords assessed as performing well.
The Charter outcomes and standards are listed below:
The customer/landlord relationship
Housing quality and maintenance
4: Quality of housing
5: Repairs, maintenance and improvements
Neighbourhood and community
6: Estate management, anti-social behaviour, neighbour nuisance and tenancy disputes
Access to housing and support
7, 8 and 9: Housing options
10: Access to social housing
11: Tenancy sustainment
12: Homeless People
Getting good value from rents and service charges
13: Value for money
14 and 15: Rents and services charges
We want to find out what you think is important and how we can improve performance.
To have a look at the guide for tenants and service users click the Link
To view Gardeen Housing Association's Guide for Tenants click Here