The Housing (Scotland) Act 2001 introduced the Right to Repair Scheme, this means that tenants who report a repair which is classed as a ‘qualifying’ repair have the right to have this repair attended to within a specified timescale. If this timescale is not met then tenants also have the right to contact another contractor from the association’s list of approved contractors to have the work carried out.
Details of qualifying repairs and maximum time for completion are noted below.
| Repairs |
Timescale(Working Days)
|
| Blocked flue to open fire/boiler |
1 |
| Blocked or leaking foul drain, soil stack or toilet pan (if no other toilet) |
1 |
| Blocked sink, bath or basin |
1 |
| Unsafe power or lighting socket, or electrical fitting |
1 |
| Loss of gas supply (where landlord responsible) |
1 |
| Loss of space or water heating where no alternative heating is available |
1 |
| Insecure external window, door or lock |
1 |
|
Significant leaks or flooding from water or heating pipes, tanks, cisterns
|
1 |
| Toilet not flushing where there is no other toilet |
1 |
| Unsafe access path or step |
1 |
| Total loss of electric power (where landlord responsible) |
1 |
| Part loss of electic power (where landlord responsible) |
3 |
| Total loss of water supply) where landlord responsible) |
1 |
| Part loss of water supply (where landlord responsible) |
3 |
| Unsafe rotten timber flooring or stair treads |
3 |
| Loose or detached bannisters or handrails |
3 |
| Broken mechanical fan in a kitchen/bathroom which has no window |
7 |