Welfare Rights Service

Welfare Rights Service

Hillhead Housing Association 2000 is working in partnership with Antonine Housing Association to provide a welfare rights service to our tenants and other residents.

This is a free and confidential service which can help with a variety of benefit matters.

It is possible that there may be benefits that you could be entitled to and are not aware of, or you may feel that the rate of benefits which you are in receipt of is not correct. Or perhaps you are working, but on a low income, and are finding it difficult to manage your finances. You may be on benefits, but are having trouble with the DWP, struggling with sanctions, or would just like help to complete a form.

If this is the case, our team of Welfare Rights Officers, Moira Escreet and Morag Bisset, are here to help.

Our Welfare Rights Officers are trained to give advice on benefit entitlement and to assist in the claims process; whether it is making a claim over the phone, helping you to fill in a form, assisting you to appeal a decision you disagree with, or representing you at a benefit appeal.

Since coming into post in August 2005, Moira Escreet, has already dealt with more than 1,500 cases per year regarding a whole range of different benefits. She has assisted many of these with new claims for benefit or helped them deal with problems relating to existing claims.

In September 2014, Hillhead Housing Association was awarded grant funding from the Big Lottery Fund which allowed them to extend the Welfare Rights Service, and Morag came onboard. The additional role will allow the service to reach even more people who are facing financial hardship caused by the welfare reforms.

Moira and Morag can help with any benefit query, including pensions, housing and council tax benefits, jobseeker’s allowance and the various disability benefits, and tax credits.  

Since the service began in 2005, the weekly income for tenants and local residents has increased by over £30,000, which means more than £2.2million going back into the local community. Rent arrears have been reduced by 29% due to the actions of the service-requesting backdates on awards, and assisting tenants to claim money to help cover shortfalls caused by the ‘bedroom tax’. An overall lump sum total of more than £596,000 has so far been achieved largely as a result of applications for grants and backdated benefit payments.

If you would like help with your benefits, or are unsure as to whether or not you could qualify, please contact our welfare rights officers:

Moira Escreet 0141 776 8630 or
Morag Bisset 0141 776 8631 or

If you are not able to attend either the Hillhead or Antonine office for an appointment, arrangements could be made to visit you in your home.