The Scottish Social Housing Charter came into effect in April 2012. The Charter was developed as a result of the Housing (Scotland) Act 2010, which supports the Scottish Government's long term strategy for a Safer, Stronger Scotland. It promotes continuous improvement in the quality and value of the services we deliver to our customers. It puts you at the heart of what we do by encouraging you to get involved in the shaping of our services.
From April 2013, all Scottish Registered Social Landlords (RSLs) have to meet the outcomes and standards set by the Charter. We also need to meet new reporting requirements.
You can full details of the charter outcomes by clicking here.