Should a factored customer be unhappy with the factoring service that they receive from Oak Tree Housing Association (OTHA) then they should take their complaint through the Associations Factoring Complaints procedure. The final stage of the complaints procedure was that if still no resolution then owners could refer their complaint to an independent body, known as the Home Owners Housing Panel. As of the 1st of December 2016 the Home Owners Housing Panel has been replaced by the Housing and Property Chamber First Tier Tribunal for Scotland. The Contact details for this new body are as follows.
Housing and Property Chamber
First Tier Tribunal for Scotland
1 Atlantic Quay
45 Robertson Street
Telephone: 0141 302 5900
Fax: 0141 302 5901
If you have any questions regarding the above changes then please contact Michael McKendrick at Oak Tree Housing Association on 01475 807000.