Inverclyde Housing Support Service
Here at Oaktree Housing Association we strive to give our tenants the best service possible including providing support with all issues surrounding their tenancy. To help us maintain a proactive approach to tenant welfare we have employed the help of The Inverclyde Housing Support Service which is run by Tracey Blair the senior project worker.
This support is offered by The Mungo Foundation which is an organisation that has a long history of providing assistance to many different people throughout their specialised projects within Scotland. To learn more about their organisation and the different projects you can look at their website as follows; www.themungofoundation.org.uk
The Inverclyde Housing Support Service is designed to help provide tenants with practical support and advice in relation to their tenancies. As this can be almost anything that affects the tenancy or puts it at risk here are some general headings that Tracey can help with.
• Home safety and security
• Managing your mail
• Income and debt management (including benefit advice and signposting)
• Shopping and cooking advice and support
• Advice and support with health issues
• Support in dealing with other professionals (such as the housing association)
• Employability support and advice
• Confidence building in getting out and about
Tracey will provide 1-2-1 support for the tenant with the aim of providing the tenant with the ability to gain the confidence and knowledge to deal with their tenancy on their own as well as provide an overall service that treats the tenant as an individual with individual needs.
To refer to the service there are 3 options listed below;
• You can download the referral form and either post it to Tracey Blair, The Inverclyde Housing Support Service, 19 Bogle Street, Greenock, PA15 1ER or you can email it to email@example.com
• You can call Tracey directly on 01475 788 261 or email her with questions on firstname.lastname@example.org
• You can ask your housing officer at Oaktree to refer you directly to Tracey
The service operates on a very strict principle of confidentiality. You can be assured that all information regarding yourself will be confidential and kept in a locked cabinet.
No information concerning individuals will be divulged to anyone who does not have a legitimate involvement in the case and if so you will be asked to agree to sign a form which allows staff to share your information with other appropriate agencies. You can discuss this with your worker. Any information held on you is protected under the Data Protection Act 1998.