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Feedback and Complaints

Feedback and Complaints

FEEDBACK AND COMPLAINTS

What to do when things go wrong.

ENQUIRIES

To submit an enquiry for a quick response go to our Contact Us section.

FEEDBACK

The Association welcomes feedback about any aspects of our service. Please download our feedback form from related documents at the bottom of the page. 


COMPLAINTS 

The Association complies with the SPSO's Model Complaints Handling Policy. If you wish to download our Complaints Brochure please Click Here

 

 SIGNIFICANT PERFORMANCE FAILURE

A Significant Performance Failure is when the Association fails to do something and puts the tenant's interest at risk. It will affect many or all tenants. The Association has leaflets available in the office or email spf@scottishhousingregulator.co.uk.