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Top 10 KPI's

Top 10 KPI's

PSHA TOP TEN Key Performance Indicators for 2016/ 2017.

 

  
KPITarget
Total Arrears as % of Gross Rental Income5%
Average time to re-let voids20 calendar days
New tenancies sustained for more than one year90 %
Emergency Repairs100% in 6 hours
Urgent Repairs99.5% in 3 days
Routine Repairs96.5% in 10 days
% of antisocial complaints resolved with locally agreed timescales95%
Gas Safety Inspections100%
Number of complaints received to organisation120
Number of complaints to SPSO0

 

To see our performance over previous years ( 2009/2010 - 2015/2016), see document below.