PSHA TOP TEN Key Performance Indicators for 2016/ 2017.
|Total Arrears as % of Gross Rental Income||5%|
|Average time to re-let voids||20 calendar days|
|New tenancies sustained for more than one year||90 %|
|Emergency Repairs||100% in 6 hours|
|Urgent Repairs||99.5% in 3 days|
|Routine Repairs||96.5% in 10 days|
|% of antisocial complaints resolved with locally agreed timescales||95%|
|Gas Safety Inspections||100%|
|Number of complaints received to organisation||120|
|Number of complaints to SPSO||0|
To see our performance over previous years ( 2009/2010 - 2015/2016), see document below.