PSHA TOP TEN Key Performance Indicators. Our most significant improvement is in the area of dealing with complaints.
| |
2009/10 |
2010/11 |
2011/12 |
2012/13 |
| KPI |
PERFORMANCE |
PERFORMANCE |
PERFORMANCE |
KPI |
| Current rent arrears |
4.1% |
4.32% |
4.49% |
4.35% |
| Average time to re-let voids |
16 calendar days |
17 calendar days |
17 calendar days |
17 calendar days |
Number of calendar days to process
Housing Application Forms |
8 calendar days |
9 calendar days |
8 calendar days |
10 calendar days |
| Emergency Repairs |
95.7% |
97.1% |
97.7% |
98% in 6 hours |
| Urgent Repairs |
89.7% |
93.3% |
96% |
96% in 3 days |
| Routine Repairs |
93.1% |
95.2% |
95.6% |
95% in 10 days |
Number of Est Man / Neighbour
Nuisance complaints received |
232 |
255 |
221 |
199 |
| Gas Safety Inspections |
99.4% |
98.6% |
99.4% |
100% |
| Number of complaints received to organisation |
43 |
30 |
20 |
20 |
| Number of complaints to SPSO |
0 |
0 |
1 |
0 |