PSHA TOP TEN Key Performance Indicators. Our most significant improvement is in the area of dealing with complaints.
| |
|
2009/10 |
|
2010/11 |
| KPI |
KPI |
PERFORMANCE |
KPI |
PERFORMANCE |
| Current rent arrears |
4.4% |
4.1% |
3.75% |
4.32% |
| Average time to re-let voids |
20 calendar days |
16 calendar days |
20 calendar days |
17 Calendar days |
Number of working days to process
Housing Application Forms |
10 calendar days |
8 calendar days |
10 calendar days |
9 Calendar days |
| Emergency Repairs |
95% in 6 hours |
95.7% |
95% in 6 hours |
97.1% |
| Urgent Repairs |
95% in 3 days |
89.7% |
95% in 3 days |
93.3% |
| Routine Repairs |
95% in 15 days |
93.1% |
95% in 15 days |
95.2% |
Number of Est Man / Neighbour
Nuisance complaints received |
270 |
232 |
209 |
255 |
| Gas Safety Inspections |
100% |
99.4% |
100% |
98.6% |
| Number of complaints received to organisation |
40 |
43 |
40 |
30 |
| Number of complaints to SPSO |
0 |
0 |
0 |
0 |