Areas
We have changed how we deliver our Housing Management Services, which means up to July, there will be two distinct teams each with 2 Housing Officers and a Housing Assistant. Both teams will be supported by a Clerical Officer and 2 Clerical Assistants.
Within each team one Housing Officer (HO) will be making sure your neighbourhood is an attractive place to live, dealing with any anti social behaviour and generally supporting you in your tenancy. The other will be responsible for giving advice on your rent account and recovering any rent which is not paid.
The Housing Assistants (HA's) will give housing advice. let our empty properties and carry out close inspections.
To find out which staff member will assist you, please see the table below.
We have two Technical Officers, Anne Beckett (AB) and Alan McGillivray (AM), who deal with repair issues in these areas. The streets they cover are noted below.
|
Anton Nugent - HO for Estate Management / Anti Social Behaviour
Jackie McLachlan - HO for Rent Accoutns
Hilary Smith - HA for all property except Barterholm Rd
Annie McLaughlin - HA for Barterholm Road
|
Technical Officer |
Samantha Templeton - HO for estate Management / Anti Social Behaviour
George Gray - HO for Rent Accounts
Janice Buchanan - HA for all property except George Street/Place & Storie St
Annie McLaughlin - HA for George Street / Place and Storie Street
|
Technical Officer |
| Streets |
|
Streets |
|
| Alice Street |
AB |
Almond Crescent |
AB |
| Barterholm Road |
AB |
Argyle Street |
AM |
| Braids Road |
AB |
Beauly Drive |
AM |
| Calside |
AM |
Broomslands Street |
AM |
| Chapelhill Road |
AM |
Castle Street |
AM |
| Foxbar Road |
AB |
Causeyside Street |
AM |
| Heriot Avenue |
AB |
Dee Drive |
AB |
| High Calside |
AM |
Don Drive |
AB |
| Hollows Avenue |
AB |
Esk Drive |
AM |
| Lochfield Crescent |
AB |
Findhorn Avenue |
AB |
| Lylesland Court |
AB |
George Place |
AM |
| Mannering Road |
AM |
George Street |
AM |
| Marmion Road |
AB |
Glendower Way |
AB |
| Mary Street |
AM |
Gordon Street |
AM |
| Montrose Road |
AB |
Gryffe Crescent |
AB |
| Mull Avenue |
AB |
Johnstone Street |
AM |
| Neilston Road |
AM |
Manor Road |
AM |
| Oliphant Court |
AB |
Orchy Crescent |
AB |
| Oliphant Crescent |
AM |
Orr Street |
AM |
| Sanda Way |
AB |
Queen Street |
AM |
| St Ninians Road |
AM |
Spey Avenue |
AM |
| Stock Street |
AM |
Stevenson Street |
AM |
| Talisman Road |
AB |
Storie Street |
AM |
| Toward Way |
AB |
Thompson Brae |
AB |
| |
|
Tweed Ave |
AM |
Estate Management Inspections.
Your Housing Assistant is out in their areas regularly and are checking –
- Gardens
- Closes
- Back-courts
- Common Areas
These inspections highlight any problems in the area immediately, particularly in relation to litter, graffiti and repairs. The problems are rectified as soon as possible to ensure that your environment is a clean and tidy one.
Upon inspection, if your Housing Officer identifies the condition of your common areas as unsatisfactory, they will try to speak to the tenant/owner while doing the visit, issue letters, introduce a close cleaning rota where required and monitor for improvement.
If your close doesn’t currently have a close cleaning rota and you feel it would be beneficial, you can make a request to your Housing Officer for one to be introduced.
Neighbour Complaints
Paisley South Housing Association aims to deal with neighbour complaints in a sympathetic, fair and confidential manner. Our staff will firstly encourage residents to resolve their issues themselves without the formal involvement of the Association. If you feel you have a complaint which you wish the Association to deal with you should contact your Housing Assistant without delay. It is essential that you telephone the Police at the time of the incident remembering to take a note of the time and date as we can ask for a Police Report. This information can be helpful in confirming your complaint. You may also wish to contact the Renfrewshire Council’s Help Line number 0800 169 1283 who will give you advice about what services to contact and will notify the Association of your contact. You also may wish to contact the Renfrewshire Council’s Warden Service which operates in all of our areas Telephone number - 0141 889 3499
On receiving a complaint
When a complaint is received the Association staff will investigate the complaint in accordance with our policy & procedures. The outcome of the investigation may result in the following:-
- No action being taken if the complaint is found to be unsubstantiated.
- Refer for a mediation assessment.
- Issue verbal warnings and monitor the situation.
- Issue written warnings.
- Refer to the Youth Officer within ASIST ( Renfrewshire Council’s Antisocial Investigation Team)
- Refer to the Noise Abatement Officer within ASIST
- Refer to another outside agency e.g. the Dog Warden
- Refer to the ASIST team to investigate the complaint further with a view to taking court action where necessary
- Instruct start of legal action.
We will acknowledge and keep you updated on your complaint. Any tenant who is unhappy with the way in which the Association has dealt with a complaint may raise a complaint under the Association’s Complaints Procedure.
Tenant Satisfaction
Following a complaint being resolved the Association will request tenants complete a brief satisfaction survey. The results of which will help us to improve any aspects of our estate management and neighbour nuisance complaints service.
Permission to keep a pet
The Association’s Tenancy Agreement states that a tenant must seek permission to have a pet and where permission is granted the tenant is responsible for ensuring the pet does not cause nuisance to neighbours.
You must always check with the Association and obtain permission, BEFORE you bring a dog into your home. The Association does not allow dogs within our high rise property.
If you would like to request permission to keep a pet, click here, complete and return the form.
Any complaints made regarding nuisance caused by a pet will be dealt within the same way as other nuisance complaints.The outcome may be that you are required to rehome your pet.
Useful Contact Numbers
Tenants and factored owners may wish to contact other service providers operating in their area. Click here for our Useful Contact Numbers.