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Complaints & Compliments

Complaints & Compliments

Pineview is committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services. In response to the Scottish Public Services Ombudsman's review of complaint handling, we have fully implemented their Model Complaint Handling Procedure. 

If something goes wrong or you are dissatisfied with our services, please tell us so we can learn from it. 

We send survey forms to everyone who has made a complaint under the following catergories:  

AllocationsCommitteeContractor
FactoringHousing ManagementHousing Support
Repairs & MaintenanceStaffEquality Issues


If you have received your survey form you can reply online now: Click Here

The information below describes what a complaint is, our complaints procedure and the outcomes of the complaints we have recieved.

 

Complaints & Compliments