The Scottish Housing Regulator (SHR), regulates to protect the interests of tenants, homeless people and others who use the services provided by social landlords. To do this they focus on securing good outcomes for tenants and other service users, help them to hold their landlords to account and drive improvement in the provision of social housing. The regulation of social landlords is tenant-focused, intelligent and proportionate.
The SHR has published How We Regulate: A guide for tenants and service users. The new, short guide has been written to help tenants, homeless people and other service users find out more about the work of the Regulator. The guide also explains what tenants can do if they want to find out more about their landlord, what they can expect from their landlord and how to raise concerns. You can download the guide below.
Complaints and Significant Performance Failures
The Scottish Housing Regulator has updated its factsheet about Significant Performance Failures (SPFs) to make it as helpful as possible for tenants.
The factsheet explains to tenants how they can identify and report an SPF to the Regulator. It also includes a step by step guide on what the Regulator will do when tenants report an SPF to it.
SPFs are a way for tenants to raise serious concerns when their landlord’s action, or failure to take action, puts tenants’ interests at risk. An SPF significantly affects a number of the landlord’s tenants. An SPF is not an individual tenant complaint about services.
You can download the Factsheet below.
Visit the SHR Website for more information
Help us to Improve Social Landlords' Services…
The Scottish Housing Regulator (SHR) has set up a National Panel to hear about service users’ priorities and views. The National Panel is open to anyone who uses social landlord services - the SHR is keen that the Panel membership represents all parts of the community, and provides an accurate picture of service users’ experiences and views.
To join or find out more…
Sign up online at bit.ly/nat-panel
OR call Craigforth (who manage the Panel) on 0800 027 2245
OR email Craigforth on firstname.lastname@example.org