The money that you pay in rent pays for all repairs that are needed for the Association’s properties. It also helps to pay for the other housing services which Provanhall Housing Association provides. It is therefore, vital that your rent is paid on time.
Your rent is due monthly in advance on or before the 28th day of each month. But you can make as many payments as you wish i.e. weekly, fortnightly or monthly.
We undertake to offer easy options for paying rent, to use the rent you pay wisely in managing & maintaining your home and to act helpfully and responsibly in dealing with those who fall into arrears.
As a Tenant you have undertaken to pay your rent when due in order to maximise the Association’s income for use on everyone’s homes and environment and to contact us immediately if you experience any difficulties in paying your rent.
WHAT IF I HAVE A PROBLEM PAYING MY RENT?
Provanhall Housing Association knows that some tenants may face money problems, which may affect their ability to pay rent regularly. If this happens you must get in touch with your Housing Officer as soon as possible.
At the same time if arrears build up due to delay in benefit payment or changes in family circumstances you should contact your Housing Officer.
WELFARE BENEFITS AND DEBT ADVICE
For independent and confidential advice and assistance with regard to financial problems tenants can also make an appointment to see our Welfare Benefits Officer who is available on a Wednesday and Thursday in the Housing Association’s Offices.
HOW CAN MY HOUSING OFFICER HELP?
Your Housing Officer will discuss with you a realistic repayment arrangement and provide advice on any help to which you may be entitled. It is important to ask for help early in order not to let the arrears get out of hand.
LEGAL ACTION
The Association will only commence court proceedings against tenants who continually fail to pay rent. Court action is a last resort but it may lead to you losing your home.
HELP WITH RENT
If you work part-time or have a low paid job you can apply for Housing Benefit. This benefit is administered by the local council. Our Welfare Benefits Advisor can check if you will be entitled to housing benefit and will help you to complete the forms.
If in doubt – ask!
HOW TO PAY YOUR RENT
By Standing Order/Direct Debit
Many tenants find it more convenient to pay their rent by standing order/direct debit. If you wish to use this method then please contact your Housing Officer who will give you a form to complete.
By Rent Payment Card
You can now pay your rent with a Rent Payment Card. Your rent can be paid at the Post Office or anywhere that displays the Pay Point signs. For a list of local PayPoint outlets please click here. A list of outlets is also available from the PayPoint website: http://www.paypoint.co.uk/locator.aspx
You can also use your rent payment card to pay over the telephone. Telephone payments can also be made by debit card. Please phone: 0844 557 8321
By Internet
You can pay over the Internet using a Rent Payment Card. Please go to www.allpay.net