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How to report a repair.

How to report a repair.

Reporting a Repair

Provanhall Housing Association provides a reactive repairs service and an out of hours emergency service in order to keep our tenants’ homes in good condition. Full details of the repairs service are included within your Tenants’ Handbook, a copy of which can be viewed on the Important Documents page or by clicking here. Some important information is listed below.

Tenants can report repairs in a number of ways, i.e. by:-

  • Calling into the office in person. We are open Monday to Friday 9am to 1pm and 1.30pm to 4.30pm
  • Phoning the office on 0141 771 4941
  • Sending a fax to the office on 0141 771 5959
  • By text message to:07860 035864
  • Writing to us at 34 Conisborough Road, Easterhouse, Glasgow, G34 9QG
  • Emailing the office at info@provanhallha.org.uk
  • Phoning the out of hours emergency service – See emergency numbers below

Emergency Repairs – Outwith Office Hours

If an emergency repair is required outwith office hours, you should call the following telephone numbers:-
0141 771 4941

The out of hours emergency repairs service for gas central heating is provided by Scotia Plumbing, all other repairs are provided by City Building (Glasgow) LLP. It is important when contacting the contractors that you provide them with as much information as possible so that they can respond appropriately to your repair request. Please remember this service is for EMERGENCIES ONLY and the Association may recharge a tenant where the out of hours service is used for non-emergency repairs.

How Quickly Will We Carry Out the Repair?

All reactive repairs will be classified as either emergency, urgent or routine and target response times for each category of repair are as follows:-

Classification Target Response Time

EmergencyMade safe within 4 hours
UrgentCompleted within 3 days
RoutineCompleted within 10 days


Quality of Service

We use fully approved contractors to carry out all repairs and we continuously monitor them to ensure a prompt, high quality and value for money service is provided. A Survey Form is issued to all tenants who report a repair to help us monitor satisfaction with the service and to continue to make improvements wherever required.

Right To Repair

Tenants have a right to repair for certain qualifying repairs. This is a legal right which places a legal duty on the Association to respond to the ‘qualifying repairs’ within a set timescale. Details of the qualifying repairs can be found in the useful documents section or by clicking here.
 

How to report a repair.

Emergency repairs

Call 0141 771 4941