The rent of all Association tenants is due on or before the 28th of each month or at other regular intervals if agreed in advance with your Housing Officer.
There are a number of ways to pay your rent. You choose the one that suits best.
•You can pay online using your bank debit card. Please click on www.allpayments.net and follow the simple step by step instructions that are available.
•The Allpay swipe-card can also be used at any Post Office or Paypoint facility located in shops, supermarkets or garages.
•You can also telephone Allpay direct to make a secure payment using your bank debit card. Contact 0844 557 8321 and simply quote your allpay card reference number.
Please contact the Association’s office enquiries@rsha.org.uk if you would like to request an allpay payment card.
•Direct debit. This is the easiest and most flexible way of paying your rent. Please contact the Association’s office enquiries@rsha.org.uk to request a direct debit mandate form.
•By giro bank payment book.
•By cheque at our office – make sure your name, address and tenancy reference number is on the back of the cheque.
Housing Benefit
If you are on a low income you may be entitled to receive Housing Benefit. Housing Benefit is a government subsidy administered by Stirling Council which helps people who are on lower incomes to pay their rent. If you receive Income Support or Job Seekers Allowance, under most circumstances you are entitled to maximum Housing Benefit. If you are on any other benefits, including pensions, or on a low wage you may also get a contribution paid towards your rent. If you have any queries about housing or other welfare benefits please do not hesitate to contact this office and speak to your Housing Officer or our Money Adviser. They can also help you make a claim and provide advice on what you need to do to avoid missing out on entitlement.
Any delay in applying for Housing Benefit may mean a loss of benefit so if you are not sure if you qualify for Housing Benefit our advice is always to make a claim.
Any claim for Housing Benefit is your responsibility. It is important that you reply to all correspondence from Housing Benefit and inform Housing Benefit of any changes in your circumstances, or you may risk losing your benefit.
Housing Benefit can be paid to the Association or directly to you if you request it.
If you have any other enquiries about paying rent please contact us.
Rent Payment Difficulties
If you are having difficulties paying your rent please contact us immediately. You can be assured that your call will be dealt with in the strictest confidence.
You will be able to talk to a Housing Officer who will give you advice and help find a way to solve the problem. Our Money Adviser can also provide help in a number of positive ways. For further details of this service please see the Money Advice Project page.
Please remember that it is your responsibility to keep your rent account up to date. Although we will take a sympathetic view if you are experiencing difficulty in paying rent, it is important that we are able to pay for the services that we provide and as such we will take action against any tenant who does not pay their rent or maintain arrangements to repay rent arrears. Non-payment of rent is a serious matter and one of the grounds under which the Association can seek to recover possession of a property from a tenant. Don’t risk being evicted when we may be able to help.