How to pay your rent
Rent is our main source of income. The money we receive from tenants' rents is needed to allow us to provide our service, to maintain and improve our houses and build much needed new homes. Without rent we couldn't do all these things.
It is no surprise then, that we focus so much of our time and effort on making sure all tenants pay their rent, and pay it on time. It is really important to remember that paying your rent on time is a condition of your tenancy and if you do not do this you are putting your tenancy at risk. We can, and do, take legal action against tenants who fail to pay what they are due. We encourage anyone who is facing difficulties keeping up their payments to contact us as soon as possible. We will be sympathetic to your circumstances and do what we can to help.
The rent of all Association tenants is due on or before the 28th of each month or at other regular intervals if agreed in advance with your Housing Officer.
There are a number of ways to pay your rent. You choose the one that suits best.
- Direct debit - This is the easiesst and most flexible way of paying your rent. Payments can be made weekly, fortnightly, 4 weekly or monthly. We can set up a direct debit over the phone for you, or you can download a form here. We will need 14 days' notice to set this up.
- Post Office - Every tenant is issued with an ALLPAY card at the beginning of their tenancy with this you have a range of ways to pay. Please let us know if you lose yours and need a new one.
- Pay point - As with payments at the Post Office, tenants can pay by cash using their allpay payment card at any shop, petrol station, etc., displaying the Pay Point logo.
- Callpay - we can take your debit card payment over the phone or in the office phone us on 01786 841101
- Allpay phone payments - An automated telephone system, allowing you to make payments from a landline or mobile telephone whenever you want. All you need is your swipecard and your debit/credit card. Simply dial 0844 557 8321.
Link to the Apple App Store:http://itunes.apple.com/us/app/allpay/id500135368?mt=8
Link to windows phone store:
- By cheque - Payments can be made by cheque at the Association's office in person or by post. Please make cheques payable to "Rural Stirling Housing Association".
- By bank transfer - to make payment using your telephone or internet banking service, contact the Association's office for the bank details and the reference number.
- By housing benefit direct payment - if you receive housing benefit, it is usually paid directly to us, but remember, if your housing benefit does not cover the full rent, you will have to pay us the remaining amount.
Contact the office by phone on 01786 841101 or email@example.com to find out what your rent account balance is, or you aren't sure what you need to pay.