The money that you pay for rent pays for all repairs that the Association’s properties need, it also helps to pay for the other housing services which Tollcross Housing Association provides. Therefore, it is vital that your rent is paid on time.
Your rent is due monthly in advance on or before the 28th day of each month. You can make as many payments as you wish i.e. weekly, fortnightly or monthly.
Ways to Pay your Rent
Internet/Online
If you want to pay your rent online, please click www.allpayments.net to be redirected and you can use your bank debit switch (maestro) card.
Over the Counter
Over the counter by rent payment swipe card, that you will be issued with at the beginning of your tenancy, at the post office or any shop where the paypoint or e-pay symbols are displayed.
Direct Debit
By direct debit, we have a form for you to instruct your bank to make payments by this method, this form can be found in the important documents section: Click here.
Debit Cards /Switch
Using your debit/switch card and calling on 0870 770 0472. You will hear an automatic script that will guide you through the process of paying your rent.
Please note we do not accept cash payments at the office. If you experience difficulties making your rent payments, please contact us immediately.
To order a Rent Card
Contact the Association, with your name and address
at the office, 84 Braidfauld Street
by telephone on 0141-763-1317
by email on info@tollcross-ha.org.uk
You should received your rent card with 4 working days, if however you have not received your rent card, please contact us immediately.
Summary of Average Monthly Rents as at 28 August 2007 to 27 August 2008.
2 Aprt Flat: Refurbished =£181.06 New Build =£216.75
3 Aprt Flat: Refurbished =£194.90 New Build =£232.61
4 Aprt Flat: Refurbished =£207.71 New Build =£242.43
5 Aprt Flat: Refurbished =£209.44
5 Aprt Hse: New Build =272.43*
(note: all above includes central heating and stair cleaning)
* no stair cleaning
Rent Arrears
The association expects the rent to be paid on or before the 28th of the month, one month in advance.
If you are unable to pay rent on the 28th of the month, you should contact your housing officer or the housing management team as soon as possible.
The sooner you notify us, the sooner the association can assist you and help to avoid substantial arrears accumulating and the possibility of any legal action being taking.
When you contact the association, a suitable arrangement will be agreed between you and the association, the association will ensure when an arrangement is made, is reasonable and within your means, taking into account any other debts, you may wish to discuss.
We also provide a Welfare Rights Officer, who can carry out an assessment of your benefit enitlement and give you debt advice.
Once you agree an arrangement with the association and continue to make the payments as agreed, the association will not take legal action.
REMEMBER - Persistent or high rent arrears can eventually lead to eviction, so it is important that you contact the association as soon as a problem with paying your rent arises - we are here to help you.
Housing Benefit
If you think you may be entitled to Housing Benefit you can contact the assocaition to receive advice and assistance from the Welfare Rights Officer to complete an application form, or you can complete an application form with Financial Services at 125 Westmuir Street, Glasgow, G31 5EX. Telphone 0141-287-1500.
If you currently receive benefit and your circumstances change, it is essential that you contact the Association and Financial Services. This is particularly important when your housing benefit is likely to be reduced or stopped altogether.