We are pleased to present our Landlord Performance Report 15/16 on the Scottish Social Housing Charter (The Charter). You will find within this report how Tollcross Housing Association performed during the year and we have also compared ourselves against four of our local peer group Associations. These are Milnbank, Parkhead, Shettleston and West of Scotland.
This report was designed by the Association’s Performance Improvement Network (PIN), which is made up of local residents. The PIN members considered the indicators contained within the Annual Return on the Charter (ARC) and have recommended that we measure the Association against a cross section of these indicators.
The Scottish Housing Regulator’s Landlord Report compares the Association’s performance against the Scottish average, which are based on the findings from the Annual Return on the Charter (ARC) provided by all Registered Social Landlords (RSLs) for the financial year 2015/16. If you wish to compare us against other landlords, please visit www.scottishhousingregulator.gov.uk.
We would be delighted to hear your comments about our report, so if you would like to let us know your thoughts, please contact the office on 0141 763 1317 or e-mail email@example.com.