OUT OF HOURS EMERGENCY REPAIRS
If you have an emergency repair when the office is closed you should telephone the office on 0141 763 1317, your call will be diverted to our emergency call handling repairs service. Please note this service is for emergency repairs only, all other repairs should be reported to the Association either in person, by telephone or by email.
Examples of repairs that may be classed as emergencies.
Fire.
Explosion.
Storm damage.
Health & Safety/Dangerous Situations (including bodily fluids in common areas).
Security.
Loss of space or water heating where no alternative heating is available.
Loss of lighting in internal bathrooms.
Loss of electric power.
Loss of water supply.
Blocked or leaking foul drains, soil stacks or toilet pans where there is no other toilet in the house.
Blocked sink, bath or drain.
Significant leaks or flooding from water or heating pipes, tanks, cisterns.
Toilet not flushing where there is no other toilet in the house.
Loss of television reception to a block of closes.
Note: Abuse of this emergency service may result in a charge for additional call out costs. Residents should ensure they are not responsible for the fault before reporting an emergency repair.
Examples of what you may want to check before reporting emergencies
- If there is no electric power has an appliance tripped the supply at the consumer unit, have you removed electrical appliances and tried to reset the trip switch? Is there credit in the electric meter?
- If the heating is not working is there credit in the gas and electric meters?
- Are the power supply switches, controls and thermostat/thermostatic valves on?
- Is the boiler pressure above 1 Bar, have you attempted to reset the boiler?
- If there is a water leak is it coming from your washing machine, is it spillage, can it be contained or turned off?
- If there is no television reception are your neighbours experiencing the same fault, have you checked the aerial cable/connections and tried resetting your digital box/television?
Other Useful Contact Numbers
Transco (Gas Leaks): 0800 111 999 (Transco will provide advice on what you should do when you call).
Police 0141 532 4600
West of Scotland Water 0845 601 8855
West of Scotland Water (Sewerage) 0845 600 8855
Stair-lighting 0800 595 595