Tel: 0141 889 7105
Fax: 0141 848 9434

Paisley South Housing Association
64 Espedair Street

Paisley
PA2 6RW

Direct Email

Location Map

Opening Hours:
Monday - Friday 9 am - 5 pm

Paying Your Rent

Paying Your Rent & Service Charges

The money that you pay for rent and service charges pays for all repairs that the Association’s properties need, it also helps to pay for the other housing services which Paisley South Housing Association provides.  Therefore, it is vital that your rent is paid on time.

Your rent is due monthly in advance on or before the 28th day of each month.  You can make as many payments as you wish i.e. weekly, fortnightly or monthly.

A Summary of the range of Monthly Rents from 28th March 2010 to the 27th March 2011 are:

 
Rent Payment Card

All new tenants will be requested to make payment of rent and service charges up to the 28th of the month at the time of signing for the tenancy. A rent payment card will be ordered and will be sent to the tenant at their tenancy address. Any tenant who has lost their payment card and uses it as a means of making payments should contact the office where a replacement will be ordered free of charge. 

Ways to Pay Your Rent and Service Charge

Internet/Online
If you want to pay your rent and service charge online, please click here http://www.allpayments.net/ to be redirected and you can use your bank debit / credit and switch (maestro) card.

Over the Counter
Over the counter by rent payment swipe card, that you will be issued with at the beginning of your tenancy, at the post office or any shop where the Paypoint symbols are displayed.

Direct Debit
By direct debit, we have a form for you to instruct your bank to make payments by this method; this form can be found in the documents to download section. Alternatively you can set up your direct debit by telephoning the office.

Standing Order
Some tenants like to pay their rent and service charge by Standing Order on a weekly, 4 weekly or monthly basis. If you would like more information about this please contact your Housing Officer. Details can be found on our staff page. 

Credit / Debit Cards /Switch
Using your credit /debit/switch card and calling on 0844 557 8321.  You will hear an automatic script that will guide you through the process of paying your rent.

By Cheque
You can also make a payment by cheque.  This should be sent directly to the Association, ensuring that your name and address are clearly written on the back.

Please note we do not accept cash payments at the office unless agreed in advance with a staff member.

Rent Arrears

If you experience difficulties making your rent and service charge payments, please contact us immediately.

The Association expects the rent and any service charges to be paid on or before the 28th of the month, one month in advance. If you are unable to make payment on the 28th of the month, you should contact your housing officer without delay.

The sooner you notify us, the sooner the Association can assist you and help to avoid substantial arrears accumulating and the possibility of any legal action being taken.

When you contact the Association, a suitable repayment arrangement will be agreed between you and the Association.  The Association will ensure when an arrangement is made, it is reasonable and within your means, taking into account any other debts, you may wish to discuss.

We also have a Welfare Rights Officer, who can carry out an assessment of your benefit entitlement, please see the separate page on our website.

Once you agree an arrangement with the Association and continue to make the payments as agreed, the Association will not take legal action.

Housing Benefit
 
Some tenants will have their rent and services paid fully by Housing Benefit.  Please note all services are not Housing Benefit eligible. If you are in any doubt about whether a service is HB eligible please ask the Housing Officer for your area.

If you do not receive Housing Benefit and feel that you may be entitled to this please contact the Association, where our staff will be happy to advise you. 

If you receive, or are applying for Housing Benefit, it is important that you contact Renfrewshire Council’s Housing Benefit Section on 0141 842 5000, to report any changes in circumstances.  This will ensure that you will receive the Housing Benefit that you are entitled to and will reduce the possibility of you being either overpaid or underpaid benefit.  The onus is always upon you to ensure that your Housing Benefit is in payment and that all information is provided when asked for.  If your Housing Benefit is stopped for any reason, then you are responsible to pay the full rental charge, including any service charges, for your property.