Living In Your Home
Areas
The Association’s Housing Officers have responsibility for particular areas of property stock, these are detailed below:
Anton Nugent is the Housing Officer for:
| RIVERS |
FOXBAR |
| Almond Crescent |
Spey Avenue |
| Beaully Drive |
Tweed Avenue |
| Dee Drive |
Heriot Avenue |
| Don Drive |
Mannering Road |
| Esk Drive |
Marmion Road |
| Findhorn Avenue |
Montrose Road |
| Gryffe Crescent |
Oliphant Court |
| Manor Road |
Oliphant Crescent |
| Orchy Crescent |
Talisman Road |
Jackie McLachlan is the Housing Officer for:
| SOUTH 1 |
TOWN CENTRE |
WEST |
| Alice Street |
Causeyside Street |
Argyle Street |
| Braids Road |
George Place |
Broomlands St |
| Calside / High Calside |
George St |
Castle Street |
| Mary Street(86 Neilston Rd) |
Johnston Street |
Queen Street |
| Neilston Rd (88(1 Mary St) - 134) |
Orchard Street |
|
| St. Ninians Road |
Orr Street |
|
| Chapelhill Road |
Stevenson Street |
|
| |
Storie St |
|
| |
Thompson Brae |
|
George Gray is the Housing Officer for:
| SOUTH 2 |
GLENBURN |
FOXBAR |
| Barterholm Road 44 – 54 |
Sanda Way |
Foxbar Road |
| Espedair St |
Toward Way |
Hollows Avenue |
| Lylesland Court |
|
Hollows Crescent |
| Neilston Road (59-61, 65-69) |
|
|
| Stock Street |
|
|
Estate Management inspections
Your Housing Officer is out in their areas regularly and are checking –
- Gardens
- Closes
- Back-courts
- Common Areas
These inspections highlight any problems in the area immediately, particularly in relation to litter, graffiti and repairs. The problems are rectified as soon as possible to ensure that your environment is a clean and tidy one.
Upon inspection, if your Housing Officer identifies the condition of your common areas as unsatisfactory, they will issue letters to residents, introduce a close cleaning rota where required and monitor for improvement.
If your close doesn’t currently have a close cleaning rota and you feel it would be beneficial, you can make a request to your Housing Officer for one to be introduced.
Neighbour Complaints
Paisley South Housing Association aims to deal with neighbour complaints in a sympathetic, fair and confidential manner. Our staff will firstly encourage residents to resolve their issues themselves without the formal involvement of the Association. If you feel you have a complaint which you wish the Association to deal with you should contact your Housing Officer without delay. It is essential that you telephone the Police at the time of the incident remembering to take a note of the time and date as we can ask for a Police Report. This information can be helpful in confirming your complaint. You may also wish to contact the Renfrewshire Council’s Help Line number 0800 169 1283 who will give you advice about what services to contact and will notify the Association of your contact. You also may wish to contact the Renfrewshire Council’s Warden Service which operates in all of our areas Telephone number - 0141 889 3499
On receiving a complaint
When a complaint is received the Association staff will investigate the complaint in accordance with our policy & procedures. The outcome of the investigation may result in the following:-
- No action being taken if the complaint is found to be unsubstantiated.
- Refer for a mediation assessment.
- Issue verbal warnings and monitor the situation.
- Issue written warnings.
- Refer to the Youth Officer within ASIST ( Renfrewshire Council’s Antisocial Investigation Team)
- Refer to the Noise Abatement Officer within ASIST
- Refer to another outside agency e.g. the Dog Warden
- Refer to the ASIST team to investigate the complaint further with a view to taking court action where necessary
- Instruct start of legal action.
We will acknowledge and keep you updated on your complaint. Any tenant who is unhappy with the way in which the Association has dealt with a complaint may raise a complaint under the Association’s Complaints Procedure.
Tenant Satisfaction
Following a complaint being resolved the Association will request tenants complete a brief satisfaction survey. The results of which will help us to improve any aspects of our estate management and neighbour nuisance complaints service.
Permission to keep a pet
The Association’s Tenancy Agreement states that a tenant must seek permission to have a pet and where permission is granted the tenant is responsible for ensuring the pet does not cause nuisance to neighbours.
You must always check with the Association and obtain permission, BEFORE you bring a dog into your home. The Association does not allow dogs within our high rise property. If you would like to request permission to keep a pet please download, complete and return the form in the Documents to Download page of our Website.
Any complaints made regarding nuisance caused by a pet will be dealt within the same way as other nuisance complaints.
Useful Contact Numbers
Tenants and factored owners may wish to contact other service providers operating in their area. Click here for Useful Numbers .