Top 10 KPI's
PSHA TOP TEN Key Performance Indicator’s 2009/10
| KPI |
KPI |
PERFORMANCE |
| Current rent arrears |
4.4% |
4.1% |
| Average time to re-let voids |
20 calendar days |
16 calendar days |
| Number of working days to process Housing Application Forms |
10 calendar days |
8 calendar days |
| Emergency Repairs |
95% in 6 hours |
95.7% |
| Urgent Repairs |
95% in 3 days |
89.7% |
| Routine Repairs |
95% in 15 days |
93.1% |
| Number of Est Man / Neighbour Nuisance complaints received |
270 |
232 |
| Gas Safety Inspections |
100% |
99.4% |
| Number of complaints received to organisation |
40 |
43 |
| Number of complaints to SPSO |
0 |
0 |