Paying Your Rent
The Association aims to offer a payment facility that suits your needs, hence the range of options detailed. Payment can be made with whatever frequency you desire (so long as it is in advance). Payments can therefore be made weekly, fortnightly, monthly, quarterly, etc.
If you would like to pay your rent now please click here.
As pointed out in your tenancy agreement, the rental charge is based on a 12 month cycle. The Association introduced a, free of charge, swipe card system for payment of rent, in February 2003.
This Allpay.net system allows payments to be made at all local Post Office and PayPoint outlets. In addition, payments can also be made by Direct Debit, or via the Internet, and by telephone.
This rent payment system has provided more options for payment, including by Direct Debit; which is free of charge to Tenants and Owners.
The cards issued for paying rent are similar to those used when paying Council Tax to Inverclyde Council and many tenants may have used PayPoint to pay utility bills in the past.
Options for making payments are:
- By Cash at your local Post Office or PayPoint – using your Allpay.net payment swipe card you can call at any PayPoint or Post Office and make a payment to your rent account. To find your nearest outlet please click here.
- By Direct Debit - this system allows you to authorise the Association to debit your bank/building society account with the appropriate sum at an agreed frequency.You can obtain a Direct Debit Form from the Association’s office.
- By Post - cash should never be submitted by post. If you wish to pay via this method, payment should be made by cheque. Cheques should be made payable to ‘Cloch Housing Association Limited’.
- Rent Direct - from the Benefits Agency – only available for tenants who are in receipt of Income Support or Income Based Job Seekers Allowance and are in arrears. The Benefits Agency will arrange to retain a fixed sum from the benefit and submit this frequently to the Association. Please ask a member of the Housing Services Section for details.
- By Mandate - some employers are willing to retain payment of rent off the employee’s wages / salary and submit this to the Association on an agreed basis (please check with your employer initially before asking the Association’s staff for details).
- By Telephone – using your Allpay.net card and a valid Debit Card you can call Allpay.net’s call centre and make a payment to your rent account. To make a payment in this way please telephone the allpay.net call centre on 0844 557 8321.
- By the Internet - using your Allpay.net card and a valid Debit Card you can make a payment securely on-line by visiting Allpay.net’s website at www.allpayments.net. You may need to register if you haven’t used this system before.
- By Debit / Credit Card in the office - you can now pay by card in the office, just call into the office with your credit or debit card.
If you are not sure what is the best payment option for you please ask a member of the Housing Services Section for advice.
General Information
All tenants are eligible to apply for Housing Benefit. Each enquiry is dealt with in the strictest confidence. Seek advice from Inverclyde Council’s Housing Benefit Section NOW - it may be to your substantial financial advantage.
If you fall into arrears, it is vital the problem is discussed quickly. Consult with your Housing Officer as a matter of urgency. Your Housing Officer may be able to assist you in maximising your income and help you reach an arrangement to clear your arrears.