Right To Repair
The Housing (Scotland) Act 2001 introduced the Right to Repair Scheme, this means that tenants who report a repair which is classed as a ‘qualifying’ repair have the right to have this repair attended to within a specified timescale. If this timescale is not met then tenants also have the right to contact another contractor from the association’s list of approved contractors to have the work carried out.
Details of qualifying repairs and maximum time for completion are noted below.
DEFECT | MAXIMUM PERIOD IN WORKING DAYS FROM DATE IMMEDIATELY FOLLOWING THE DATE OF NOTIFICATION OF QUALIFYING REPAIR OR INSPECTION |
Blocked flue to open fire or boiler | 1 |
Blocked or leaking foul drains, soil stacks or toilet pans where there is no other toilet in the house | 1 |
Blocked sink, bath or drain | 1 |
Partial loss of electric power | 3 |
Loss of electric power | 1 |
Insecure external window, door or lock | 1 |
Unsafe access path or step | 1 |
Significant leaks or flooding from water or heating pipes, tanks, cisterns | 1 |
Loss or partial loss of gas supply | 1 |
Loss or partial loss of space or water heating where no alternative heating is available | 1 |
Toilet not flushing where there is no other toilet in the house | 1 |
Unsafe power or lighting socket or electrical fitting | 1 |
Loss of water supply | 1 |
Partial loss of water supply | 3 |
Loose or detached bannister or handrail | 3 |
Unsafe timber flooring or stair treads | 3 |
Mechanical extractor fan in internal kitchen or bathroom not working | 7 |