Landlord & Tenant Repsonsibilities/ Right to Repair

Dunbritton Housing Associations repair responsibilities as a Landlord

Please find listed below the type of repairs you can expect us to carry out for you. There is also a list at the bottom of the page that specifies what we would expect our tenants to undertake, however if you unsure please do not hesitate to give us a call.

Item	Comments
Bath
Toilet pan	Not including toilet seat and fittings
Toilet cistern
Wash basin
Chimney and flue
Electric storage system
Warm air heating system
Gas fired system with radiators
Letterbox
Internal doors	Not including handles and locks, also not adjusting to fit carpets. Repairs must be due to fair wear and tear, not abuse or carelessness
Mortise locks	If fitted by us
Night latch (yale type) locks	If fitted by us
Outside doors	Including entrance doors to flats. Decoration will be carried out as part of our cyclical programme of works
Fitted wardrobes and cupboards	If fitted by us and where the repair is as a result of fair wear and tear
Communal TV aerial system
Immersion heater
Individual TV aerial	If fitted by us
Light fittings	Not including table lamps
Extractor fans
Smoke detectors	Excluding replacement batteries
C0 detectors	Excluding replacement batteries
Sockets
Close and stair lights
Light switches
Fuse box
Wiring and circuits
Cooker socket
Kitchen units	Fair wear and tear only
Blocked sink waste	We will carry out the work, but tenants will be recharged unless drains are found to be faulty
Sink bowl and drainer
Domestic cold water supply	Including storage tank, but excluding frozen pipes caused as a result of a tenant’s failure to take proper precautions in cold weather
Down pipes (rain and soil)
Drains
Gutters
Hot water supply	Including storage cylinder
Replacement and resetting of tap washers
Ceilings
Damp proof course
Floors	Except all floor coverings supplied/laid by tenant
Outside woodwork
Roughcast plastering
Skirting boards and door surrounds
Stairs inside
Steps to entrances
Roofs
Walls
Sash cords (ropes)
Sills
Window frames and surrounds
Window handles and catches
Window locks	Unless fitted by tenant
Clothes line posts	Excluding clothes line
Pull Cords
Fences on boundary or footpath
Fences between gardens
Footpaths
Outside decoration
Garages	Where owned by us, including padlocks if fitted by us

The Association's tenants will be responsible for the following repairs:

Item	Comments
Shower unit	Unless we provided the unit or have accepted responsibility for it
Toilet seat and fixings
Bathroom door lock
Chimney sweeping
Decorative fireplace
Door bell	Unless installed by us.
Door chain	Unless we provided the unit or have accepted responsibility for it
Name plate and house numbers
Glass on inside door and screen
Ball catches, door handles to internal doors
Keys	Including replacement of lost keys and any forced entry which is required as a result
Insulation to external door
Electric fire	Unless we have fitted it
Satellite dish and T.V aerial	Unless fitted by us
Plugs	Including fuses
Light bulbs, fluorescent tubes and starters
Rotary Driers
Cooker	Unless supplied and fitted by us
Blocked sink, wash basin or toilet	We may do the work, but tenant’s will be recharged unless drains are found to be faulty
Sink plugs and chains
Washing machine fittings	Unless we have supplied and fitted them
Gates	Unless installed by us or where we have specifically accepted responsibility
Inside decoration	Including wall tiles
Minor plaster defects
Hat and coat hooks and rails
Shed
Heating system fitted by tenants	If you tell us about the system fitted before you fit it and we have approved it, we will normally agree to maintain it from then on
General alterations

Right to Repair

From 30 September 2002, under the Housing (Scotland) Act 2001, Scottish Secure Tenants and Short Scottish Secure Tenants have the right to have small urgent repairs carried out by the Association within a given timescale.

The Right to Repair period starts on the first working day after,

·         The date the Association receives the qualifying repair request from the tenant or

·         Where the Association requires to inspect the property, the date of inspection

If the Associations Contractor notified of the qualifying repair has not started the qualifying repair by the last day of the Right to Repair period, tenants have the right to instruct the works themselves, provided they use an alternative contractor, who details are listed on bottom of the Repair Line posted out to the tenant on receipt of the repair reporting.

The list below outlines the list of repairs, which are the qualifying repairs and the maximum timescales for completion.

           The following repairs are covered in the Right to Repair Scheme:

Repair Type

Timescale

Unsafe power or lighting sockets or electrical fittings

1 Day

Loss of electric power

1 Day

Partial loss of electric power

3 Days

Loss of gas supply

1 Day

Blocked flue to an open fire or boiler

1 Day

External windows, doors or locks which are not secure

1 Day

Loss or part loss of space or water heating if no alternative heating is available

1 Day

Toilets which do not flush (if there is no other toilet in the house)

1 Day

Blocked or leaking foul drains, soil stacks or toilet pans (if there is no other toilet in the house)

1 Day

Blocked sink, bath or basin

1 Day

Loss of water supply

1 Day

Partial loss of water supply

3 Days

Significant leaking or flooding from a water or heating pipe, tank or cistern

1 Day

Unsafe rotten timber flooring or stair treads

3 Days

Unsafe access to a path or step

1 Day

Loose or detached banisters or handrails

3 Days

Broken mechanical extractor fan in a kitchen or bathroom which has no external window or door

7 Days

In the cases where tenants are required to contact an alternative contractor they will be entitled to compensation of:

·         £15 basic amount, plus

·         £3 for every day from the day the repair is late until the repair is completed

The above is subject to a maximum of £100 for any one repair.

Repair Type	Timescale
Unsafe power or lighting sockets or electrical fittings	1 Day
Loss of electric power	1 Day
Partial loss of electric power	3 Days
Loss of gas supply	1 Day
Blocked flue to an open fire or boiler	1 Day
External windows, doors or locks which are not secure	1 Day
Loss or part loss of space or water heating if no alternative heating is available	1 Day
Toilets which do not flush (if there is no other toilet in the house)	1 Day
Blocked or leaking foul drains, soil stacks or toilet pans (if there is no other toilet in the house)	1 Day
Blocked sink, bath or basin	1 Day
Loss of water supply	1 Day
Partial loss of water supply	3 Days
Significant leaking or flooding from a water or heating pipe, tank or cistern	1 Day
Unsafe rotten timber flooring or stair treads	3 Days
Unsafe access to a path or step	1 Day
Loose or detached banisters or handrails	3 Days
Broken mechanical extractor fan in a kitchen or bathroom which has no external window or door	7 Days